Ocean Merchant Banking Services A fully outsourced virtual IT team, an infrastructure built from scratch and a thriving professional services business Client: Ocean Merchant Banking Services Sector: Professional Services Services: Managed Infrastructure, IT Consultancy, Microsoft software & services, Security & compliance Location HQ: London, UK – Ocean Merchant Banking Services needed a modern, robust and scalable IT infrastructure, telecoms and full IT support on which to build their brand and business. The team is very professional, efficient, polite, extremely knowledgeable, and hugely accessible for someone who is not a tech expert. Pedro Errazuriz, Business Founder The Client Ocean Merchant Banking Services works with medium and large industrial enterprises across Europe. Based in London the business develops long-term relationships to resolve issues faced by its clients such as optimising capital employed by shareholders and the facilitation of restructuring, growth and acquisitions. The Brief Blue Saffron has enjoyed a long-term working relationship with founder Pedro Errazuriz since 2003, providing voice and data services at his previous post in a corporate bank, before he launched Ocean Merchant Banking Services. The business needed a modern, robust and scalable IT infrastructure, telecoms and full IT support on which to build their brand and business. They also needed to enable secure collaboration between staff based in the UK, Belgium, France and Spain. The business needed these solutions built to deliver their goals from scratch, with no inhouse IT team. It was time critical that they hit the ground running. Our Approach Blue Saffron knew it was important to put an infrastructure in place that could grow with the client. They audited the business’ IT needs and then set about developing and delivering an IT foundation that could help it to prosper. The final install took one week, with every last thing outsourced, and no IT team internally within the business. Pedro, the founder, went from full internal IT support in his previous post to choosing a fully outsourced IT infrastructure for Ocean Merchant Banking Services and he hasn’t looked back. Solutions Delivered Included One cloud-based telephony solution which provides a host of benefits including business continuity, mobility and cost-savings across multiple locations Consolidation of 12 different vendor relationships, delivering disparate hardware and software, into one efficient partnership Managed IT services and Microsoft Office 365, which has given the team cloud email and file storage, allowing secure mobile working and easier collaboration, all whilst meeting compliance regulations A managed physical firewall to support robust security Microsoft-based cloud security tools Macs, PCs and desktops for all staff SQL and Visual basic hosting and database management support Migration of a key application from a physical server in their old business to a cloud server in Microsoft Azure which is compliant with financial regulations Significant Benefits Seen by Ocean Merchant Banking Services include Support ticket volumes are running at 50% below the industry standard 100% response times equal SLA compliance System availability is running at 100% Great Client Feedback “Blue Saffron is a one-stop-shop for technology. IT is essential for a business and being supported by professionals on the field is essential. If you plan to outsource, it needs to be with a professional firm like Blue Saffron that can cater for all IT issues. “Everything was seamless from day one. The transition was good, the handover was good, they were great at chasing our existing and former suppliers. The team is very professional, efficient, polite, extremely knowledgeable, and hugely accessible for someone who is not a tech expert. “They communicate very well and are approachable IT experts. Above all, they are a very nice bunch of people.” Pedro Errazuriz | Business Founder | Ocean Merchant Banking Services Further Information All Case Studies More about IT and the Professional Services Sector More about our managed Infrastructure and cloud services More about our Microsoft software and services If you plan to outsource, it needs to be with a professional firm like Blue Saffron that can cater for all IT issues. Pedro Errazuriz | Business Founder | Ocean Merchant Banking Services A quick reminder of what we do Blue Saffron is not your average, award-winning provider of communications and technology. We have worked hard to earn a 98% customer satisfaction rating. This is based on our belief that it’s your business needs which must lead our solutions and delivery. Our passionate and professional team has worked together for more than a decade to make sure we are one of London’s most progressive, independent suppliers. Our name is built on reliability, efficiency and making our customers lives easier. Whether you are looking for fixed or mobile telecoms, internet access, or services such as data backup, security, email, or desktop and server management, we can help. We can supply all your technology services or happily fill gaps which can optimise your business functions. We package, price and bill our services clearly and directly, with a commitment to intelligent customer service. Our independence means we are free to leverage our stable of world-class suppliers and partners to perfectly meet your needs.