Prospero Group From Fragmented to Future-Ready: How Prospero Recruitment Transformed Its IT Client: Prospero Group Limited Sector: Recruitment Services: Managed IT Services, Microsoft 365, Azure & Security, Cyber Essentials, IT Service Desk Location: London, UK (+ Chelmsford, Leeds, Australia/NZ, India) – Learn how Blue Saffron helped Prospero Recruitment replace a fragmented IT environment with a structured, scalable managed service that has supported the business as it has grown from 215 to over 350 users across the UK and internationally. The Client Prospero Recruitment is a specialist staffing agency placing teachers, healthcare professionals and SEND support workers across England. With over 350 consultants across three UK offices and growing operations in Australia, New Zealand and India, they are a fast-moving, relationship-driven business where IT reliability is not optional. The Brief Before Blue Saffron, Prospero had no managed IT service in place. Their IT had grown without structure, support was fragmented and reactive, and users were unclear on how to raise issues. Response times were inconsistent and the burden fell on a small number of individuals rather than a proper service model. Prospero’s IT Manager had limited visibility across the estate and no reporting to identify patterns or make the case for investment internally. As headcount grew and new offices opened, the approach was no longer sustainable. Our Approach Blue Saffron came on board in 2022 with a clear brief: replace a reactive IT environment with something structured, scalable and secure. We audited the existing setup, built the business case, and designed an architecture around Microsoft 365 and Azure that would serve Prospero not just today but as the business continued to grow. The transformation was delivered in phases with full project visibility for the Prospero team throughout, and with day-to-day operations kept running at every stage. By August 2023 the new environment was live. The Solutions We Delivered Full managed IT service with a 24/7 service desk and clear SLA structure Complete migration to Microsoft 365 and Azure, including Intune device management, secure remote access and SharePoint Online Integration of Prospero’s Sage accounts platform and their proprietary Influence CRM Wildix business phone system, brought into the managed service as the relationship grew Cyber Essentials accreditation, achieved and renewed annually What Changed The change has been significant. Where support was once inconsistent and largely invisible, Prospero’s consultants now have a single, reliable route in and issues get resolved quickly. The IT Manager has full visibility across the estate, clear reporting, and the tools to plan ahead rather than react. Since going live in 2023, Blue Saffron has resolved 99.4% of all tickets raised, with response times rated Excellent across every priority level. And as Prospero has grown from 215 to over 350 users, adding a third UK office and expanding into India, the service has scaled alongside them without disruption. 99.4% Ticket closure rate 350+ Users supported 4,299 Tickets managed 24/7 Managed support The Partnership Continues Since going live in 2023, Blue Saffron has remained Prospero’s managed IT partner. Today the roadmap includes Zero Trust security implementation, a new phone system for the Mumbai office, and cloud desktop capacity for the growing India team. The relationship keeps evolving because the business keeps growing. Further Information All Case Studies More about IT and the Recruitment Sector More about our Managed IT Support Services More about Microsoft 365 Blue Saffron has supported recruitment firms across the UK for over a decade, delivering the managed IT infrastructure that lets consultants focus on placing people, not chasing helpdesk tickets A quick reminder of what we do Blue Saffron is not your average, award-winning provider of communications and technology. We have worked hard to earn a 98% customer satisfaction rating. This is based on our belief that it’s your business needs which must lead our solutions and delivery. Our passionate and professional team has worked together for more than a decade to make sure we are one of London’s most progressive, independent suppliers. Our name is built on reliability, efficiency and making our customers lives easier. Whether you are looking for fixed or mobile telecoms, internet access, or services such as data backup, security, email, or desktop and server management, we can help. We can supply all your technology services or happily fill gaps which can optimise your business functions. We package, price and bill our services clearly and directly, with a commitment to intelligent customer service. Our independence means we are free to leverage our stable of world-class suppliers and partners to perfectly meet your needs.