Support Technician Level 1 Location: London + Remote Hours: Full Time We are looking for a Support Technician Level 1 who will Reporting directly to IT Operations manager Work within small Technical Support team servicing both customer facing and internal support functions Understand and work within existing support process and support platforms including Zendesk (ticketing) Barracuda Managed Workplace (rmm) PRTG (monitoring) Netsuite.com (crm) Vendor Support Portal (Gamma, Exponential-E, Daisy) Provide 1st line support services Required Skills Administration of Microsoft Active Directory Administration of Microsoft Remote Desktop Services Administration of Microsoft Office 365 and application suite Experience of troubleshooting network connectivity Telephony based support for 3rd party managed services Preferred Skills Microsoft Qualification Understanding of ITIL framework Degree educated Worked in a commercial managed services provider previously Employment Details 40 hour week, Mon – Fri Staggered start times rotation based in order to cover 8:30am – 6pm Remote with an expectation for visits to be made to offices when required Personal Traits A team player with awareness of priorities and business impact of issues Takes ownership of tasks and completes them Excellent communication skills both written and oral, clearing any ambiguities tactfully and as early as possible Unequivocal attention to detail Confident and comfortable with reporting to all levels of the business Is passionate about technology To apply, please send your CV with covering letter outlining why you are a great fit for this role plus your salary expectations to careers@bluesaffron.com. Thank you for your interest in Blue Saffron.