Location: London + Remote

Hours: Full Time

We are looking for a Support Technician Level 1 who will

  • Reporting directly to IT Operations manager
  • Work within small Technical Support team servicing both customer facing and internal support functions
  • Understand and work within existing support process and support platforms including

Zendesk (ticketing)

Barracuda Managed Workplace (rmm)

PRTG (monitoring)

Netsuite.com (crm)

Vendor Support Portal (Gamma, Exponential-E, Daisy)

  • Provide 1st line support services

Required Skills

  • Administration of Microsoft Active Directory
  • Administration of Microsoft Remote Desktop Services
  • Administration of Microsoft Office 365 and application suite
  • Experience of troubleshooting network connectivity
  • Telephony based support for 3rd party managed services

Preferred Skills

  • Microsoft Qualification
  • Understanding of ITIL framework
  • Degree educated
  • Worked in a commercial managed services provider previously

Employment Details

  • 40 hour week, Mon – Fri
  • Staggered start times rotation based in order to cover 8:30am – 6pm
  • Remote with an expectation for visits to be made to offices when required

Personal Traits

  • A team player with awareness of priorities and business impact of issues
  • Takes ownership of tasks and completes them
  • Excellent communication skills both written and oral, clearing any ambiguities tactfully and as early as possible
  • Unequivocal attention to detail
  • Confident and comfortable with reporting to all levels of the business
  • Is passionate about technology

To apply, please send your CV with covering letter outlining why you are a great fit for this role plus your salary expectations to careers@bluesaffron.com.

Thank you for your interest in Blue Saffron.