We are happy to welcome you as a Blue Saffron customer and want to take this opportunity to provide some useful information and contact points on the following:

Business Services Support

You can reach our service desk via these methods.

Service Desk Portal

https://servicedesk.bluesaffron.com – The portal will not only allow ticket creation and updates, but it will also give access to a number of additional support features including ticket management, knowledge base and custom business process forms (for example new starter/leaver processes). Having first logged an issue through the portal, subsequent interaction can be enacted through email.

Telephone

0845 882 0202 inside the UK and

+44 8458820202 from outside the UK

For high priority issues or for instances where service desk portal access is not possible, please make contact with a call to our support number.

Unless you have procured a 24/7, Rest of World (ROW) local business hours or a bespoke support contract our teams are available to support you during business hours UK Mon – Fri 9am – 17:30pm (excluding bank and public holidays).

You can of course use our service desk portal to raise/update tickets anytime of the day or night regardless of support contract.

Please take the time to review our Servicedesk User Guide once you have logged into the Service Desk portal

Understanding my Invoice

Billing or invoicing is processed monthly in advance for term or fixed commitments and by exception on an ad hoc basis. Variable usage based charges – typically phone call charges, storage or software licence purchases in excess of a minimum commit – will be billed monthly in arrears. Invoices will be emailed via PDF to the pre-agreed email address and will usually arrive by the 4th working day of the month.

Payments will be processed by Direct debit 10 working days after the invoice date.

Your first invoice will usually consist of:

a). pro rate items for the first month calculated from the service commencement date

b). any variable usage based charges

c). fixed or term commitments for the upcoming month.

A guide to your bill is shown below.

In the event that you need assistance with your bill, it maybe is not what you expected or you are unsure of a one-off charge our finance team can be contacted at:

blue saffron invoice

Engineer Installation or Professional Service Contact

Openreach Engineer installation

I have an appointment booked with an Openreach engineer to attend my site. What time can expect them to arrive?

If you have a morning appointment, the engineer will arrive between 08:00 – 13:00. If you have an afternoon appointment the engineer will arrive between 13:00 – 18:00. Make sure you have supplied us with your contact number and please ensure that someone is on site during the designated time frame, to allow access and demonstrate desired install location.

Professional services and other project work

Engagements of this type are agreed on a case by case basis, typically as part of a project. Meet timings will be agreed directly with the project or provisioning team.

Sales and New Orders

Sales are generally the first point of contact for new business or changes to existing setups. They can be reached at,

a). sales@bluesaffron.com or a message direct to your dedicated account manager.

b). Telephone – 0845 882 0202 inside the UK and +44 8458820202 from outside the UK

Once an order has been agreed with sales , accepted by you through the digital signing process  and validated through our provisioning team  updates on progress will be provided via email from provisioning@bluesaffron.com– for more complex projects a shared teamwork project will typically be used.

Blue Saffron Managed IT Services

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