:: BlueSaffron Service Options ™
Business continuity planning and disaster recovery planning are fundamental to the well being of an organization - the intention, to ensure continuity in the face of unforeseen or difficult circumstances.
Planning for these situations is not always straight forward of course, and neither is identifying suitable sources of information, services and products. The requisite planning tasks themselves can also be challenging - none more so than the building of the plan itself.
In today's economy Information Technology plays an important role in the architecting of robust process and commercial infrastructure - Blue Saffron have developed a number of products and services to assist in the fabrication of these key service components. These are designed to both accelerate the process of fault resolution and harden service resilience.
How does your business shape up?
A few simple tests are useful to highlight the business risk associated with your current voice and data network - how might your business continuity plan cope with any of the following circumstances?
Broadband and fixed telephony fault resolution
For many business ecosystems the expense and indeed the need for 24 by 7 "uptime" is not justified - more appropriate are reliable response and fix times.
Some of the less widely communicated facts in the IT and communications services industries are the definitions of the default or "standard care" service levels associated with broadband and fixed telephony products. In general they will entitle a customer to report a fault during working hours (0800 - 1700 hrs Monday to Friday, excluding Bank and Public Holidays). The target fix time for the fault is by midnight of the following working day.
For companies involved in the retail industry and for businesses operating outside of these hours, there can be significant exposure, if for example, a fault occurs on a Saturday morning.
The good news is that enhancements to "standard care" response and fix services are available for both broadband and fixed telephony. A matrix describing the full service range is illustrated below.
Service Options |
Response Time |
Fix Time |
Service Credits |
Phone Lines |
|||
| Standard Care | Response by the end of the following working day. (If logged during working hours) | Before Midnight on the following working day. | Yes |
| Prompt Care | Response within 4 hours. (If logged during working hours) | Before Midnight on the following working day. | Yes |
| Total Care | Response within 4 hours of receipt of a fault report. (Operates 24x7) |
Within 24hrs of customer reporting the fault. | Yes |
Broadband |
|||
Standard Care (ADSL & SDSL) |
No Guaranteed Response Times |
Standard Care offers a 40 clock hour clear. | No |
| Enhanced Care (ADSL &SDSL) | 4 Hours Response Time | Enhanced Care offers a 20 clock hour clear. | Yes |
| Leased Lines | Response within 4 hours of receipt of a fault report. (Operates 24x7) |
All leased line connections are provided with 24x7 cover with 8 hour fix times | Yes |
As ever, a balance needs to be struck between over spending on inappropriate safeguards and providing the security your business needs. We can help you design and implement the best solution for your enterprise.
For a comprehensive description of BlueSaffron Business Continuity ™ services please click here
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