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What is BlueSaffron Phone™?
Both traditional telephony BlueSaffron Phone™or more recent voice over IP (VOIP) BlueSaffron IP Multimedia™ solutions play a central role in the service portfolio.
Using a variety of simple access methods, Blue Saffron will seamlessly take your calls and connect them via proven national,international or mobile networks. Our network partners are best of breed and are carefully selected to allow us to drive competitive economics without compromising quality or service.
Transition is seamless and rapid, with on-line account management and reporting
Benefits
Simple Pricing, Great Value
- Total commitment to simple and transparent pricing and billing
- Tailored tariffs to meet your specific needs
- No minimum spending commitment
- No minimum call charges
- No connection fees
- No pricing small print
High Quality
- Service provided by Blue Saffron's stable of world-class suppliers
- Fully resourced infrastructure; extensive network management experience
Works with Landlines, non-BT lines, and Mobiles
- Unlike many alternative services, BlueSaffron Phone™ can be used from any landline, including those belonging to local line providers such as Cable & Wireless and Colt Telecom, as well as cable providers such as NTL and Telewest
- The service can be used from Mobiles on any UK network
- The precise access method will vary depending on the provider and network used
BlueSaffron Phone™ also includes a range of
Inbound services
Including Automatic Call Distribution (ACD), Call Queuing and Interactive Voice Response (IVR) functions are also available.
The use of intelligent Inbound services could provide an invaluable component to your Disaster Recovery or Business Continuity procedures.
Non-Geographic numbers
Give you the ability to quickly re-route calls to an alternative geographic number which could be a disaster recovery site or backup office.
These services are typically provided through the use of non-geographic numbers including 0800 (freephone), 0845 (local rate), 0870 (national rate), and 0900 (premium rate) numbers.
Calling Features
Whether to cope with a major incident such as loss of access to premises or simply to add intelligence to your phone system, you can choose to invoke a number of BlueSaffron Phone services that will ensure that your business can continue to operate effectively. Select Services for example are a suite of additional functions on your BT Exchange lines that can allow you to divert your lines to other offices or mobiles whenever necessary.
Most common requests include:
- Call DiversionBlueSaffron Call Assurance
Gives you the power to re-route high volume ISDN30 calls to either an alternative number en masse or using unique technology it is possible to invoke any number of pre-defined call plans that can divert calls on an individual DDI basis.
Telephony Service Options
In order to ensure effective Telephony Business Continuity it is essential to consider appropriate resilience e.g. Dual Telephony Processors, Analogue backup to ISDN lines and adequate maintenance cover. BlueSaffron have a range of Service Level options that expand the horizon of traditional working practice.
Rapid, Seamless Transition
On-Line Account Management and Reporting
Quarterly Account Review
