Dame Kelly Holmes Trust Innovations in hosting, networks and telephony with a new service desk resulting in a 98% client satisfaction rating and 7,500 hours of uninterrupted service availability Client: Dame Kelly Holmes Trust Sector: Third Sector Services: IT Service Desk, IT Consultancy, IT Managed Infrastructure, Telephony Location HQ: London, UK – The Dame Kelly Holmes Trust realised that they’d need to completely overhaul their IT infrastructure if they wanted to be more effective and productive as an organisation. Learn how Blue Saffron delivered a commercial IT support arrangement that encompassed an alternative hosting provision for the Trust’s server infrastructure and end user support. The Client Dame Kelly Holmes Trust was established in 2008 and supports young people aged 14-25 who are facing disadvantage across the UK. They actively work with some of the hardest-to-reach young people in our society, including those who are: homeless; full-time carers; at risk of sexual exploitation; below the expected educational threshold or long-term unemployed. The Trust does this by supporting world-class athletes beyond their lives in sport to be athlete mentors for young people and deliver on the Trust’s personal, social and emotional development programmes. The Brief To deliver a commercial IT support arrangement that encompassed an alternative hosting provision for the Trust’s server infrastructure and end user support, with clear accountability, backed by a commercial Service Level Agreement. Our Approach Blue Saffron designed and delivered an IT roadmap consisting of recommendations and initiatives that turned the Trust’s IT infrastructure on its head. We worked to provide and manage hosting, networks, domain names and telephony from multiple vendors. Blue Saffron has delivered: A robust and fit for purpose IT infrastructure that delivers services to all the team at the Trust for office and remote workers 24/7. A service-desk that encourages knowledge share and self-service for the user’s thus improving staff and volunteer IT services. An IT infrastructure that will support the Trust’s growth aspirations over the coming years. Management of the entire IT service including incident fixes, controlled and managed changes, on and off-boarding workflow facilities thus reducing time to fix and control of IT expenditure on prioritised changes and improvements. Data back-up and disaster recovery to support the Trust’s own customer commitments and compliance requirements. A regular and affordable monthly fee structure. Great Client Feedback “Blue Saffron have been able to take our IT support up to a different level in terms of response times and stability of service. This was achieved within the first two to three weeks of our engagement. The difference between our pro-bono arrangement and Blue Saffron’s managed service is like night and day. The service is responsive and we know immediately that our issues have been acknowledged and are being addressed. It has injected the degree of professionalism and accountability that was missing in our previous arrangements. We now feel confident with our IT infrastructure and our choice of provider to help us plan for future process improvements” Brad Gambetta | Dame Kelly Holmes Trust Further Information All Case Studies More about IT and the Third Sector More about our IT Service Desk Managed Service Learn about our Managed Infrastructure Services Explore our fixed and mobile telephony managed services Blue Saffron have been able to take our IT support up to a different level in terms of response times and stability of service. This was achieved within the first two to three weeks of our engagement. Brad Gambetta | Dame Kelly Holmes Trust A quick reminder of what we do Blue Saffron is not your average, award-winning provider of communications and technology. We have worked hard to earn a 98% customer satisfaction rating. This is based on our belief that it’s your business needs which must lead our solutions and delivery. Our passionate and professional team has worked together for more than a decade to make sure we are one of London’s most progressive, independent suppliers. Our name is built on reliability, efficiency and making our customers lives easier. Whether you are looking for fixed or mobile telecoms, internet access, or services such as data backup, security, email, or desktop and server management, we can help. We can supply all your technology services or happily fill gaps which can optimise your business functions. We package, price and bill our services clearly and directly, with a commitment to intelligent customer service. Our independence means we are free to leverage our stable of world-class suppliers and partners to perfectly meet your needs.